Below are just a few examples of testimonials for our call centre services we have received from happy clients. If you would like to know more, please contact us.
The Carrier Group have hosted Birmingham Visitor Services telephone and e-mail enquiries for over three years.
Throughout this time they have maintained a high quality of service and have been consistent in providing a flexible and professional service to meet Marketing Birmingham's contact centre needs. We anticipate this partnership will grow in the future.
Communication was one of the key enablers to ensure a successful programme would be delivered, and due to the small nature of the team a helpline was required. The Carrier Group were brought on board for the launch of the programme and have been providing advice and support to the volunteers for the past two and a half years. They have fielded calls from the volunteers regarding dates and locations of training and deployment, answered queries on uniform sizes, lost passes and missed sessions. They've carried out call-rounds to ensure programme changes were effectively communicated and have supported complex deployments of volunteers. They have been integral in the success of the deployment of the legacy programme for the ambassadors, and have proved to be flexible and able to support the changing requirements of the programme as it has developed, and have worked consistently well alongside the main team based in City Hall, London.
The Carrier Group provide us with an exceptional and complete fulfilment service.
Their professionalism and knowledge of our business requirements enable us to develop and improve delivery of our products and services as a tourism destination.
Simon Le Huray
Historically Sunvil had always dealt with brochures in-house but following recent price increases with Royal Mail, we were delighted to find that it was less expensive to despatch through The Carrier Group, even taking into account fulfilment costs. Dealing with Carrier is very simple, they provide a professional service and are extremely competitive on price. We look forward to continuing this working relationship for the foreseeable future.
The Sunvil Group
We have been working with The Carrier Group for a number of years and are very pleased with the services we receive. They are efficient, friendly and approachable and have a "can do" attitude. I would highly recommend their services and have done so to several other companies who are now receiving the same excellent service.
CEO / Managing Director
We have been working alongside The Carrier Group for more than 2 years now and have found their level of service to be very high. All staff are friendly and helpful and they never fail to deliver our mailing requirements on time. Our databases are maintained to the highest degree and we feel our information is in safe hands.
Thermae Bath Spa has now been working successfully with The Carrier Group for many years. The good working relationship has undoubtedly contributed to helping us improve our levels of customer service.
We have been particularly impressed by the commitment of the staff at The Carrier Group to understand our product offering and their ability to convey the right message at the first point of contact with our customers.
Thermae Bath Spa
Customer satisfaction is one of TOMY's highest priorities and we have found The Carrier Group to be very professional in their delivery of customer care.
Quality Control Manager
Farm Stay UK have worked with the company for over five years and throughout that time we've found them to be highly efficient, professional, friendly and extremely competent.
Indeed, it would be very difficult to find an alternative company able to provide as good a service at such competitive rates. They're excellent value for money.
Farm Stay UK
I have always found dealing with The Carrier Group a pleasure, they are swift to respond and no problem or issue is too small. Highly efficient and very diverse in their capabilities which makes them a very good (and cost effective) one-stop solution.
Alpine Elements/ Ocean Elements/ iGOski