Call Centre News
Business South West
Date: 15th & 16th October 2009
Location: Westpoint Arena, Exeter
wetakeyourcalls.co.uk recently exhibited very successfully at the Business South West Expo. This unique event met the needs of the South West business community and provided us with the ideal opportunity to raise corporate awareness, network with industry partners and gain new contracts.
Thomas Legal Group: Customer Contact Centre offers ‘legal aid’…
We Take Your Calls has been appointed by Thomas Legal Group to provide out of hours telephone support through our dedicated contact centre.
Thomas Legal Group provide a range of residential conveyancing, commercial and sports legal services, with offices in Cheltenham, Central London and Gloucester. The prestigious law firm are also one of the preferred suppliers to Money Supermarket, and an ‘Ask the Experts’ solicitor for both The Times and the Independent on Sunday.
We Take Your Calls Contact Centre team of specialist operators are delighted to add Thomas Legal to their list of prominent clients.
"We pride ourselves on providing clients with a high quality, personalised contact centre facility," says Managing Director Bob Carter, "Securing the out of hours services for Thomas Legal Group further strengthens our position in the commercial sector, we are thrilled at the volume of contact centre enquiries we are currently receiving."
Jun 2009 - 2009 Carrier Group Conference: Innovative Marketing, 16th June, The Belfry
The 2009 Carrier Group Conference at The Belfry certainly went with a swing!
Managing Director Bob Carter welcomed delegates and industry partners before handing over the reigns to Tim Manson, Operations and Policy Director of Marketing Birmingham who gave an inspirational opening address.
Delegates then took part in workshops covering five core topics; Destination Management, Consumer Data, E-mail Marketing & SEO, Social & Viral Marketing and Market Research, presented by a host of knowledgeable experts. Additionally, one to one advisory sessions were available throughout the day, offering new marketing concepts and practical advice.
As a relatively new addition to The Carrier Group, We Take Your Calls enjoyed the opportunity to discuss their services with delegates, offering expert tips on customer contact centres, multimedia response handling and virtual reception services.
Early feedback from our delegates indicates that the day’s events were incredibly productive and memorable, with many delegates already putting into action marketing tips they picked up on the day.
For a full overview of the conference, to see images of the event or to download conference notes please visit our event web pages.
Mar 2009 - Now you can call us for free!
For help and advice or to arrange a meeting to discuss your requirements call FREEPHONE 0800 198 1010.
Mar 2009 - New to North Devon and New to Carrier...
But not new to direct marketing and database marketing, Samantha Astill-Chandler is a welcome addition to the Carrier Direct Marketing team as Assistant business development Manager.
Managing Director Bob Carter extolls Sam's virtues: "we are always on the lookout for experienced professionals to add to our successful teams and in this case Sam will be the ideal addition as we continue our development of new services and launch into new business sectors."
Sept 2008 - Carrier Answering London's Calls
Carrier Direct Marketing has been appointed by the London Development Agency to provide tourist information through a dedicated contact centre for the next 12 months. This appointment is as part of the LDA's work on "Building the Visitor Welcome" prior to 2012.
Susi Golding, Project Manager for "Building the Visitor Welcome" at the LDA, was very impressed by the range of qualities Carrier Direct Marketing will bring to the contract:
The Carrier Direct Marketing team have demonstrated a clear understanding of the complexity involved in this project, which combined with their experience of similar work specifically within tourism, makes them our first choice for this very important service.
We're confident they will fulfil the brief to provide comprehensive information for our visitors whether they are planning their visit or actually already staying in the capital. 
This will help us fulfil our objective: To build the visitor welcome in the run-up to the 2012 Olympic and Paralympic Games.
Carrier Direct Marketing's Contact Centre team of 25 highly trained operators are delighted at the prospect of adding London to their list of specialist information lines which include Birmingham, Kent, Leicester, Thermae Bath Spa and Visit Britain.
"Our objective to offer clients a highly skilled and personalised contact centre facility is definitely paying off," says Managing Director Bob Carter, "Our training and development programme means we can compete very successfully when tendering for this type of highly demanding work."
This latest appointment follows hot on the heels of the Company achieving three ISO standards (9001, 14001 and 18001) and all in the fifteenth anniversary year of Carrier Direct Marketing.