Call Centre Links

Customer Contact Association
For the past 10 years the CCA has grown in profile and is now firmly regarded as a thought leader and industry champion as well as an authoritative source of research and comment.

QMP - Quality Standard for Mail Production
QMP is an accreditation mark given to those mailing houses that have demonstrated a standard of quality in their production services.

Mailing Preference Service
The Mailing Preference Service (MPS) is a free service set up 20 years ago and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from or added to lists used by the industry.

Information Commissioner
The ICO is the UK's independent public body set up to promote access to official information and protect personal information by promoting good practice, ruling on eligible complaints, providing information to individuals and organisations, and taking appropriate action when the law is broken.

Investors in People
The vision of Investors in People UK is to deliver continuous business improvement to organisations through the development of business improvement tools enabling people management and people development within the UK.

Customer Maze
Sister company to wetakeyourcalls.co.uk, Customer Maze Ltd was set up in July 2005 by Bob Carter and Gary Lowthian. Specialising in research and mystery shopping programmes, the company offers straightforward, actionable recommendations which can be used to improve the performance of your business.

Carrier Direct Marketing
Parent company to wetakeyourcalls.co.uk and this year celebrating its 15th anniversary, Carrier Direct Marketing have developed a unique range of direct marketing services on behalf of a broad range of clients. The team at Carrier Direct Marketing pride themselves on working with clients to deliver their needs, no matter how complex, efficiently and cost effectively.