Call Centre & Answering Services
With more than 15 years of call handling and outbound calling experience you can rely on us to provide the professional call centre and phone answering services your customers expect.
As a division of one of the UK's most progressive fulfilment houses, Carrier Direct Marketing, your call centre needs are in very safe hands.
Our standards are guaranteed by our Investors in People status and 2008 certification for quality ISO 9001, for the environment ISO 14001 and for Health & Safety ISO 18001. With 95% year on year client retention, once discovered, our call centre services are hard to give up!
Virtual Receptionist
When you're on the move or just on your own you don't miss a call with wetakeyourcalls.co.uk. We will be your very own virtual receptionist, seamlessly handling your calls, emailing or texting contact information as we receive it.
From £25 per month*
(Plus call costs)
Information & Booking Lines
Our highly experienced and trained operators
can provide your customers with all the information
you’d like to provide for them PLUS we are travel and tourism specialists, well versed in booking line procedures.
From £50 per month*
(Plus call costs)
Overflow &
Out of Hours Calls
Missing important calls due to larger than
expected volumes? Missing calls during evenings and weekends? Our overflow calls service is just what you need.
From £25 per month*
(Plus call costs)
Multimedia
Response Handling
The bread and butter of our Call Centre,
taking your customer data however it arrives: call, text, email, fax, coupons and actioning as directed by you.
Market Research &
Lead Generation
Need to know more about your customers or
your market place? Or want to take it further to set up sales leads for you? Media conversion, mystery shopping and data collection are all call centre services enjoyed by our clients.
Brochure & Mail Order Fulfilment
So you’ve got all these brochure requests and
mail order product orders? Uniquely we offer serious postage discounts when clients join in our shared mailing services.
Customer Order Lines
Available 8am - 9pm weekdays and 9am - 5pm weekends, our sales trained operators provide a friendly and efficient answering service with secure credit card processing. Easily set up with your product knowledge training.
From £50 per month*
(Plus call & card processing costs)
Can't find what you're looking for?
With over 15 years experience you can be sure we'll find a telephone answering service to suit your requirements.
Contact Us or call FREEPHONE...
0800 198 1010
* Final contract prices are subject to agreed operational specifiications.